Jaymar: Meubles Rembourrés. Sofas, Causeuses, Inclinables Et Lits Rembourrés.

They make nice furniture, bought a few things from them. However, and it's a big one, they don't have their act together with turnaound time. We ordered two beds with 20-25 week delivery promise and we will not receive through our broker in Toronto before 40 weeks. I'm sorry but that's unacceptable and do yourself a favor and shop somewhere else or local if you are in Toronto

I purchased 2 Jaymar sofas and one reclining chair from an Eastern Ontario furniture dealer in July 2017. Unfortunately the retailer is now out of business. I am having problems with the recliner chair which has ceased functioning approximately 3 months ago. When I discovered that the retailer who had sold me the furniture, which he ordered from Jaymar, was no longer in business I tried contacting Jaymar directly for assistance. It has been my experience that all calls to the Jaymar customer service department are routed to an answering machine which promises a return call within 24 hours. My first phone call to customer service in mid September 2020, was never returned. A second call on September 28 when I left a call back number and no other details was returned and when I explained my situation the person I spoke with indicated that she thought the issue might be related to a defective switch and requested that I send a copy of the invoice relating to the purchase so she could proceed with the matter I did so on that same day. On October 8, 2020, as I had received no reply to my e-mail I sent a further e-mail requesting an update. To this date, I have not received any response from Jaymar. Two other messages left on the voice mail system of the customer service department have also not been returned. The cost of the equipment purchased exceeded $10,000.00 before taxes. I am very disappointed with the manner in which I have been treated by this manufacturer. November 13, 2020. As promised by the owner in his reply, I was contacted by a customer service representative and a technician on the day following publication of my review. The technician attended at my home this morning and replaced the defective switch. The recliner chair is now working well and I am pleased with the repairs. I am advised that the issues I have experienced resulted from of the Covid pandemic and were not typical. As I am very pleased with the sofas and chair which are solidly built and made with high quality materials and workmanship I have changed my rating to 4 stars.

Well made sectional, but cheap switch and switch wiring for the motorized chair. After 3 years of light use, the wire broke. I would of liked to see better quality electronic materials for the price of their product. Other than that, the foam is of good quality and the material is well finished, although it seems to stretch some what where we sit often. Some creases are appearing unfortunately in some cushions.

Jaymar was suggested by a friend who had previously purchased their products and was extremely satisfied. After researching their product, I found out about the showroom. I first visited on a monday alone and came back the following saturday with my wife. The whole experience was great... From the warm welcome to the detailed product explanation, I loved my visit! A quote sheet was done to JC Perreault laval and the deal was sealed. Thank you to Jaymar and their wonderful showroom staff for taking care of me & my wife. Jake & Sandra Dollar